Returns and Exchanges

Got a problem? Let us know. 

Unwanted products:

Our policy lasts 14 days. In this time we will be more than willing to refund/exchange depending on the situation and your personal needs. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable) 

• Any item not in its original condition - is damaged or missing parts for reasons not due to our error.

Faulty products

If the worst happens and your item develops a fault, please contact us on 01909 482 974 or email us at [email protected]. All items are covered by 6 months warranty in line with the consumer rights act 2015.

A refund, repair or exchange will be offered depending on the situation and/or preference. Please note, the warranty is not extended when items are replaced or repaired.

Faults caused by neglect, accident, misuse or normal wear and tear are not covered. We reserve the right to inspect the product to verify the fault. The fault must be declared within the 6 month period. After this initial 6 months, it would be then down to the user to prove that the fault is manufacturing issue.

Manufacturer Warranty

Please check with us for the length of manufacturers warranty. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping 

To return your product, you should mail your product to:

Please ensure you include your full address, order ID and a detailed reason for the return of the product(s.)

You will be responsible for paying for your own shipping costs for returning an item if it is unwanted. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.  If you are shipping an item over £30, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

If the product is faulty, please contact us to arrange the return shipment. The costs will be covered by ourselves for appropriate cases. Contact must be made before the item is returned. Any shipping costs paid prior to contact with ourselves is not retrievable.

This does not affect your statutory rights.